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We are recognised by all major health insurance providers including BUPA, Aviva and PPP. It is advisable to check with your insurance company as conditions and limits do vary.
Methods of Payment

We accept payment by all common means with the exception of AMEX

Colney Physio Fees and Terms

  • Assessment & treatment (allow one hour) – £66
  • Treatment (30 minutes) – £40
  • Home visit (plus mileage charged at 40p a mile) – £75
  • Acupuncture (one hour) – £66
  • (30 minutes) – £40
  • Chronic back/neck pain assessment (2 hours) – £150
  • Neurological rehabilitation (60 minutes) – £66
  • Treatment (45 minutes) – £52
  • Check-up (15 minutes) – £22

Charge for missed appointment or cancellation within 24 hours – 50% of charge for time booked


Payment is normally made on each attendance to your Physio.

Insurance Companies

Accounts can be sent direct to BUPA if a properly completed claim form is provided at the start of treatment. This service does not affect the patient’s responsibility for the account, and if for any reason BUPA/PPP do not reimburse the Clinic, the patient will be expected to settle the claim in full. We are not able to send accounts directly to any other insurance company .

Equipment for sale, to hire or on trial

We supply for sale, to hire or on trial, equipment that you may need for your treatment, such as balance boards and TENS units. The full cost of the item is added to your account when it is issued to you. When it is returned, in good order, this charge is taken off your account. Your physiotherapist will inform you of the purchase price or hire charge.

If you have any comments or suggestions on our service, or are not satisfied with any aspect of your care, please write to Head of Practice, or contact our practice manager on (01603) 274472. If we cannot resolve the problem you may wish to seek advice from the Chartered Society of Physiotherapy, 14 Bedford Row, London WC1R 4ED (tel: 0207 3066633).

Our physiotherapists professional liability insurance is provided by the Chartered Society of Physiotherapists. Please ask your physio if you require further information.